These Terms and Conditions set out the basis on which Waste Clearance Kennington provides waste collection and related services to domestic and commercial customers in our service area. By making a booking, using our services, or allowing our team to enter your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
In these Terms and Conditions, the following words have the meanings given below:
Customer means the person, firm or company booking waste clearance or related services with Waste Clearance Kennington.
Company, we, us, our means Waste Clearance Kennington, the waste collection service provider.
Services means waste clearance, rubbish removal, recycling, loading, transportation, and associated services provided by us.
Waste means items, materials, rubbish, junk, or other goods requested to be removed by the Customer and accepted by us for collection and disposal.
Contract means the agreement between the Customer and the Company for the provision of Services in accordance with these Terms and Conditions.
We provide waste clearance services including removal of household waste, commercial waste, garden waste, bulky items, and certain construction and renovation waste, subject to applicable waste regulations and safety requirements. Our services are available within our designated service area, which includes Kennington and neighbouring districts, as updated from time to time.
We reserve the right to refuse to handle any waste which we, at our sole discretion, consider hazardous, prohibited, unsafe, or unsuitable for collection, transportation, or disposal under applicable law or guidance. This may include, but is not limited to, asbestos, clinical waste, chemicals, liquids, gas bottles, and certain electrical or electronic items.
3.1 Bookings may be made by telephone, email, or other communication methods we make available. A booking is deemed to be an offer by the Customer to purchase Services in accordance with these Terms and Conditions.
3.2 The Customer must provide accurate and complete information when requesting a quotation or placing a booking. This includes the location of the property, access details, type and estimated volume or weight of waste, parking arrangements, and any relevant restrictions such as time limits, loading bays, or building rules.
3.3 Any quotation provided before our arrival is an estimate only, based on the information supplied by the Customer. The final price may vary once our team has inspected the waste on site and confirmed the volume, weight, and nature of the load.
3.4 A booking is accepted, and a Contract is formed, only when we confirm the booking and, where applicable, the Customer has accepted any revised quotation after on-site inspection.
3.5 We may require proof of authority from the person making the booking where the Services relate to premises owned or occupied by another person, business, or organisation.
4.1 The Customer must ensure that our team has safe, suitable, and timely access to the premises and to the waste to be removed. This includes arranging parking where necessary, obtaining any permits required, and ensuring that common areas, stairways, lifts, or loading bays can be used.
4.2 The Customer is responsible for ensuring that the waste to be collected is clearly identified and separated from any items that are not to be removed. We will not be liable for the removal of items which the Customer has failed to distinguish clearly from waste.
4.3 The Customer must notify us in advance of any special circumstances that may affect access or safety, such as restricted headroom, fragile surfaces, presence of pets, or known hazards at the premises.
4.4 If, on arrival, we are unable to gain access, or if the waste is materially different from that described at the time of booking, we may cancel the visit, apply a call-out or cancellation charge, or offer to proceed with the work at a revised price, at our discretion.
5.1 Our charges are usually based on a combination of the volume and weight of the waste, the type of materials collected, time on site, and any additional labour or special handling required. We will explain the basis of our pricing at the time of quotation.
5.2 Any quotation given prior to on-site inspection is an estimate only and is not binding. After inspection, we will confirm an updated price if the actual waste differs from the description provided at the time of the booking quotation.
5.3 Unless stated otherwise, prices are quoted inclusive of standard disposal charges and any applicable taxes. Where additional charges apply, such as for difficult access, extra labour, or items requiring special treatment, we will endeavour to notify the Customer in advance.
5.4 We reserve the right to adjust our prices at any time. However, once a Contract has been formed and the Customer has accepted a confirmed price on site, that price will apply to the agreed Service, subject to any agreed variations.
6.1 Payment is due in full on completion of the Services on site, unless otherwise agreed in writing in advance. For certain commercial Customers, we may agree specific invoice and credit terms.
6.2 We accept payment by cash, debit card, credit card, bank transfer, or such other methods as we may make available. We may request payment or a deposit before commencing the clearance, particularly for larger loads or repeat issues.
6.3 Where payment terms have been agreed on invoice, the Customer must pay all invoices in full by the due date shown on the invoice. If the Customer fails to pay on time, we may charge interest on the overdue amount at the statutory rate, as well as reasonable costs of collection.
6.4 If payment is not made when due, we reserve the right to suspend or cancel any further Services to the Customer and to recover any waste-related charges we incur as a result of late or non-payment.
7.1 The Customer may cancel or reschedule a booking by providing us with reasonable notice before the scheduled arrival time. We request at least 24 hours notice wherever possible.
7.2 If the Customer cancels or reschedules with less than 24 hours notice, we may, at our discretion, charge a cancellation fee or call-out charge to cover our costs, including staff and vehicle allocation.
7.3 If we are unable to attend at the agreed time due to circumstances beyond our reasonable control, such as severe traffic disruption, vehicle breakdown, accidents, or extreme weather, we will inform the Customer as soon as reasonably practicable and rearrange the service at the earliest convenient time. We will not be liable for any loss, damage, or inconvenience arising from such delays.
7.4 If, upon arrival, we are unable to perform the Services as booked due to the Customer’s failure to provide access, parking, or an authorised person on site, we may treat this as a late cancellation and apply relevant charges.
8.1 We operate in accordance with applicable UK waste management legislation and regulations, including duty of care requirements for handling, transporting, and disposing of waste from properties in our service area.
8.2 By using our Services, the Customer confirms that they are the owner of the waste or have the authority to arrange its removal. The Customer must provide accurate information about the nature of the waste and must not misdescribe hazardous or controlled materials as general waste.
8.3 We will transport waste only to licensed or authorised facilities for reuse, recycling, or disposal. Once collected, the waste becomes our responsibility and we will manage it in line with relevant legal obligations.
8.4 The Customer must not include in the waste any items classed as hazardous or prohibited under applicable regulations, unless we have expressly agreed in writing to handle them and all additional charges have been accepted.
8.5 We may issue or request relevant paperwork, such as waste transfer documentation, where required by law. The Customer agrees to provide any information reasonably requested to ensure compliance with waste regulations.
9.1 We will carry out the Services with reasonable care and skill. However, except as required by law, we will not be liable for any loss or damage that is not reasonably foreseeable or that arises from the Customer’s failure to comply with these Terms and Conditions.
9.2 While taking reasonable care when removing waste from inside or around a property, minor scuffs or marks may occasionally occur in tight spaces, narrow staircases, or where items are large or awkward. The Customer accepts this risk where access is restricted. We will not be responsible for pre-existing damage or for damage caused by structural weaknesses, defective fixtures, or hidden defects.
9.3 The Customer must remove or protect any fragile items or surfaces that could be affected by the clearance activities. We will not be liable for damage to items that the Customer has left in or near waste piles, or in areas where we have been asked to work.
9.4 Our total liability to the Customer for any claim arising out of or in connection with the Services or the Contract, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable by the Customer for the specific Service giving rise to the claim, except where such limitation is not permitted by law.
9.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.
10.1 The Customer is responsible for ensuring that no item of value, personal document, financial record, or important possession is placed with or attached to the waste intended for removal.
10.2 Once items have been loaded onto our vehicle, they will normally be processed for reuse, recycling, or disposal, and cannot be retrieved. We accept no responsibility for any loss of personal or valuable items mistakenly included in the waste.
11.1 We will carry out the Services in a manner consistent with our health and safety procedures and applicable regulations. Our team may refuse to move items or enter areas they deem unsafe or unsuitable.
11.2 The Customer must not ask our team to undertake any task that falls outside the agreed Services or that may compromise their safety or that of others. This includes disconnection of services, working at unsafe heights, or handling dangerous substances without appropriate arrangements in place.
12.1 We may collect and process personal information about the Customer for the purpose of managing bookings, providing Services, processing payments, and complying with legal obligations.
12.2 We will handle personal information in accordance with applicable data protection legislation in the United Kingdom. We will not sell personal data to third parties and will only share it where necessary for service delivery, legal compliance, or legitimate business purposes.
13.1 If the Customer has a concern or complaint about any aspect of our Services, they should contact us as soon as possible, providing the booking details, location, and a description of the issue.
13.2 We will investigate the complaint and endeavour to respond promptly. Where appropriate, we may propose a remedy such as a partial refund, a revisit, or an alternative resolution, at our discretion and subject to these Terms and Conditions.
14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Contract.
14.2 Any variation to these Terms and Conditions must be agreed in writing by us. Verbal statements or representations by our staff will not amend the Contract unless confirmed in writing by an authorised representative of the Company.
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or connected with these Terms and Conditions, the Contract, or the provision of our waste clearance services.
16.1 If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.
17.1 These Terms and Conditions constitute the entire agreement between the Customer and the Company and supersede all previous understandings, communications, or agreements relating to the subject matter, whether oral or written.
17.2 The Customer acknowledges that they have not relied on any statement, promise, or representation made or given by or on behalf of the Company which is not set out in these Terms and Conditions.
By making a booking with Waste Clearance Kennington or by allowing our team to commence work, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
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Tipper Van - Waste Clearance and Attic Clearance Prices in Kennington, SE11
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce (incl tax)* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 20 min | 3.5 | 200-250 kg | 20 bin bags | £160 |
| 1/2 Load | 40 min | 7 | 500-600kg | 40 bin bags | £250 |
| 3/4 Load | 50 min | 10 | 700-800 kg | 60 bin bags | £330 |
| Full Load | 60 min | 14 | 900-1100kg | 80 bin bags | £490 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
Luton Van - Waste Clearance and Attic Clearance Prices in Kennington, SE11
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce (incl tax)* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 40 min | 7 | 400-500 kg | 40 bin bags | £250 |
| 1/2 Load | 60 min | 12 | 900-1000kg | 80 bin bags | £370 |
| 3/4 Load | 90 min | 18 | 1400-1500 kg | 100 bin bags | £550 |
| Full Load | 120 min | 24 | 1800 - 2000kg | 120 bin bags | £670 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
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